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Clarke County 9-1-1 Center
General Information
The Clarke County 9-1-1 center took their first live 9-1-1 call May 09, 2001. Clarke County is served by an Enhanced 9-1-1 System. The name, address and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center. The 9-1-1 Center is located on the third floor of the Clarke County Courthouse at 114 Court Street Grove Hill, Alabama. Clarke County 9-1-1 is partially funded by a surcharge on telephone service. The citizens voted to create a 9-1-1 system and agreed to pay 5% of their basic phone service rate to provide funding. This money is collected by the phone companies as a separate charge on your phone bill and is forwarded to Clarke County 9-1-1 each month. From this revenue we pay salaries and operational expenses. Wireless phones or cell phone service customers, pay 70 cents per month to help cover the expense of handling their calls. 9-1-1 is a free call to cellular customers, and will not be billed for the minutes used during your call for help.
Frequently Asked Questions
What to expect when dialing 9-1-1 from a cell phone?
Most cell phones display your phone number depending on the wireless carrier. Cell phones are not as precise as a traditional telephone and you should be prepared to give a location if you call from a cell phone.
What if I call from a cell phone and do not know my exact location?
With some wireless calls, our new mapping system will pinpoint the caller’s position.
How will the dispatcher know what agency to call for the emergency being reported?
By combining location information with questions asked for the caller, the Call-Taker determines which emergency agency, or agencies, should respond to the scene. The department or departments are then notified by the dispatcher to respond to the said emergency.
Over 95% of calls are dispatched within 90 seconds of being answered.
The Clarke County 911 Center Telecommunicator Team
Telecommunicators: back row from left to right; Bermeta Parker, Lauretta Garraway, Lisa Tolbert and Ann King. Not pictured are Randy Kidd, Paula Jones, and Veronica King. Front Row from left to right; Mona Bass, Susanna Few, Dispatch Supervisor Cedora Wright and E911 Coordinator Becky Neugent.
The Clarke County 911 Center...
Schedule a Tour or Schedule A Speaker for Your Event
Tours of the 9-1-1 center are available from 8:00 a.m. - 4:00 p.m. Monday thru Friday. 9-1-1 Communication Officers are available upon prior notification, to come and speak at your event.
Contact Information
Becky Neugent
9-1-1 Coordinator
Post Office Box 1069
Grove Hill, Alabama 36451
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